3024 E. John Cabot Dr., Phoenix AZ 85032

(602) 867-8065

Responsible for development of certification training/courseware for new products/technology systems. Corporate liaison for community-based and Industry organizations (Devry, South Mountain Community College, Telephone Industry Association).

Directly responsible for all technical training courseware development and program presentations. Managed three direct reports (technical trainers), established schedules and group priorities. Personally developed and presented ILT training for the InterPrise, VoIP, family of products. Responsible for maintenance of ITU data network.

Responsible for the development and presentation of all corporate technical training programs. Developed the five-day Advanced AXXESS Computer Telephony Integration training program. This is hands-on training for the integration of third-party applications with the AXXESS Telephone System utilizing the Open Architecture Interface of the system. Served as the Subject Matter Expert for the development of the Computer Based Training program for the Vocal’Net IP Telephony Gateway. Presented numerous private Vocal’Net classes for international clients and potential investors. Acted as design consultant for the new Chandler, Arizona training facility.

Manager of Repair facilities with 41 employees working multiple shifts. Responsible for planning and administration of a department budget of 2.5 million dollars. Duties included staffing, training, production planning and inventory control of corporate repair depot. Initiated and implemented a Customer Service group within the department. Interfaced with outside vendors to provide materials and services required to meet department objectives. Design, develop and implement department and corporate policies and procedures. Active participant in the continual quality improvement process. Leader of many TQM workgroups focused on providing a "customer oriented" service delivery system.

Full responsibility for all phases of technical support and technical training development and administration at a corporate level. Staff and train a highly technical department of 17 people with a annual budget of $600,000. Design, develop and implement department and corporate policies and procedures. Direct interface with all departments for problem resolution, product development/improvement and administration of in-house telecommunications systems. Active participant in the continual quality improvement process. Leader of many TQM workgroups. Responsible for design, development and presentation of technical training for direct dealers.

Primary technical contact for Premier Products. Responsible for identifying and resolving field problems. Direct interface with Engineering Department for product development and improvement. Developed additional training classes, i.e., ESPDX Advanced, ESPMDX, Computer Troubleshooting and MS-DOS. Senior Technical Expert for ESPDX, ESPMDX and Computers. Responsible for support to the field and Inter-Tel Technical Support personnel.

Provided technical assistance on all Inter-Tel/Premier systems nationwide. Technical trainer for Inter-Tel GX120 and ESPDX. Designed and developed technical training for ESPDX. Evaluated technical documentation for clarity and accuracy. Direct interaction with Engineering and Product Management. Assisted in product development.

Service technician assigned to Northern Virginia area. Serviced many types of Key and PBX systems. Primary coordinator for Inter-Tel/Premier ESP Beta Systems in the field.

Installation and service of 1A2 Key, Electronic Key and PBX systems. Performed weekly maintenance for large Northern Telecom accounts. All phases of switch work, battery back-up, power fail transfer, trunks (COT, DID, WATS, OPX, Paging), programming and troubleshooting.

Foreman of telephone company central office equipment installation crews, line additions, trunking, power, toll, all phases of central office.

Member – Telecommunications Advisory Committee – South Mountain Community College, Phoenix

Executive Chair – Certification Advisory Counsel for Convergence Technologies Professional certification program a Telecommunication Industry Association certification.

Industry Certifications – Inter-Tel Certified Master Technician, CompTIA A+, CompTIA Network+, TIA CTP, Langevin Certified Master Trainer, Learning Times-Certified Synchronous Training Professional, 2004

1971-1974 Lorain County Community College, Ohio

Associates Degree, Business Administration

Kent State University, Ohio - Marketing & Advertising

1975-1976 Cleveland State University, Ohio - Marketing & Advertising

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Last modified: 03/17/05